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Terms & Conditions
Our Site Uses Cookies to enhance your browsing experience. Please read our Privacy Policy. Click the green X to remove this - but ONLY if you agree with our cookie & privacy policy.

Terms & Conditions

TERMS AND CONDITIONS OF SALE


Terms and Conditions


The following terms and conditions apply to all transactions on www.ukspyequipment.com. Placing an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. 


The Goods


We endeavour to give as much technical information as is reasonable about the products we sell. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. We always try to make sure that the information given on our site is as up to date as possible but we cannot guarantee that this will always be the case.


Payment and Price


The total price payable for the goods and delivery will be as shown at the time when you place your order. We are entitled to make adjustments to the price if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.


Payment Methods


We accept all major credit and debit cards including Visa, MasterCard and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take as long as 10 days.


Availability of Goods


All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.


Delivery Charges


All prices on our website are exclusive of delivery charges which will be added to the price of the products when added to the shopping cart. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application.


Delivery Times


Delivery will normally be made within 5 working days from clearance of payment. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and we would ask you to allow up to 14 days for dispatch of the goods. Although we hope you will not feel it necessary, you always have the right to cancel if you cannot wait for delivery.


Risk


Once we have delivered the goods to your door you are responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.


Product Guarantees


All products supplied are covered by the terms and conditions of our guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance is not covered. This does not affect any statutory rights that you may have.


Returned Goods


If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery for full credit or refund less any applicable delivery charges. It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be withdrawn.


General


The terms and conditions shown above do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to the terms and conditions as detailed above.


UK SPY EQUIPMENT PRIVACY POLICY AND STATEMENT


UK Spy Equipment reserves the right to modify or revise the terms of this Privacy Policy at any time and in line with our legal obligations and although we will attempt to notify our users of any changes, you will need to ensure that you check this policy periodically to see the most up-to-date version. We will also inform our registered clients or registered website users of these changes via their registered e-mail address of any changes to this UK Spy Equipment privacy policy.


User privacy and data protection are human rights and we have a duty of care to the people that are stored within our data.  Data is a liability and should only be collected and processed when necessary.  We will never sell, rent or otherwise distribute or make public your personal information.


THE LAW


Our UK Spy Equipment website store has been designed to comply with the General Data Protection Regulation (GDPR) with regards to data protection and user privacy.


If you are unsure about whether this site is compliant with your own country’s specific data protection and user privacy legislation then you should contact us for clarification.


PERSONAL INFORMATION THAT THIS UK SPY EQUIPMENT WEBSITE WILL COLLECT AND WHY IT IS COLLECTED


Our UK Spy Equipment website collects and uses personal information that you provide to us for the purposes of fulfilling an order placed by you on the site, including your first name, surname, (including business name), postal address, postcode, telephone number, email address and IP address.  We use your provided information as part of the verification process and to complete the dispatch and delivery of your ordered product(s) and for when you require customer support.


HOW YOUR INFORMATION MAYBE SHARED


UK Spy Equipment may need to share your delivery details (name and address) with our chosen courier service that we use for the purpose of fulfilling an order and ensuring your ordered product(s) arrive to your delivery destination in a timely manner.


We will disclose your information if we are required to so by law.  We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.


YOUR ORDER / PAYMENT PROCESSING


When you place an order with UK Spy Equipment, any data you provide to us, is encrypted using a 'Secure Socket Layer' (SSL) session.  SSL is an industry standard and is a widely used measure to guard against Internet messages being intercepted.  The use of older browsers does not use SSL therefore, please use Netscape (version 4.05) or above, Microsoft Internet Explorer (version 4) or above, or any similar updated browser for example Firefox or Opera. And verify that there is a padlock showing for the page that you are accessing. If in doubt then please contact us and will be happy to assist.


We do not actually store credit card details on our server.  Credit and debit cards are processed in strict compliance by third party vendors such as World Pay and PayPal (depending on your chosen purchase transaction method).


HOW LONG DO WE STORE YOUR INFORMATION?


To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.  This means we will keep your information for as long as you continue to use our services, and for the purpose of providing customer support and for a reasonable period of time afterwards in order to provide ongoing customer support. After this reasonable time period, we will delete it, unless we are required to lawfully keep any data for audit or legal reasons.


We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.


Please note that if you require your information to be deleted or removed at any time, please contact us via e-mail at info@ukspyequipment.com. And we will be happy do this for you followed by sending you a confirmation that this has been done.


ACCESS TO THE INFORMATION OF WHICH WE HAVE STORED


The information that UK Spy Equipment hold about you is the information you have provided to us when placing an order on our website.  You can write to us at any time to obtain details of the personal information we may hold about you.  If you require a copy of this information then please do not hesitate to send us an email at info@ukspyequipment.com.


Please quote your name and order number and provide brief details of what information you want a copy of (this helps us to more readily locate your data). We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.  Likewise, if we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date.


WEBSITE VISIT TRACKING


Our UK Spy Equipment website uses Google Analytics (GA) to track user interaction.  We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.


Although GA records data including geographical location, user device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.  We consider Google to be a third party data processor.


Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website.  Of course, any data collected will be used in accordance with our own privacy policy and Google’s Privacy Policy. More detailed information regarding "Cookies" is included further down this page.


GOOGLE ANALYTICS - WHAT IT IS AND HOW IT APPLIES TO OUR WEBSITE


We use Google Analytics on the site.  Through the use of cookies installed on your browser by Google when you visit the website, Google Analytics allows us to analyse and assess statistical data relating your use of the site, which is vital in helping us to monitor and improve various aspects of the site.


An example of the kind of information Google Analytics tracks include number of pages visited, bounce rate of pages, geographical location of visitors, daily or monthly unique visitors to the site and so on.


Google Analytics does not share personal information from your web browser or any information which could allow us to personally identify you.  For more details on using Google Analytics please see Google's Privacy Policy.


SOCIAL MEDIA AND THEIR ASSOCIATED PLATFORMS


Any social media posts or comments you send to us (on the UK Spy Equipment Facebook page, for example) will be shared under the terms of the relevant social media platform(s) (for example Facebook (or Twitter) on which they are written and could be made public.


Other people, not us, control these social media platforms.  UK Spy Equipment are not responsible for this kind of sharing.  We recommend you should review the terms and conditions and privacy policies of the associated social media platforms you use.  That way, you will understand how they will use your information, what information relating to you that they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.


Any review, post or comment you make about us, our products and services on any social media platform, or user community services will be shared with all other members of that service and the public at large.  Any comments you make on these services and on social media in general must not be offensive, insulting or defamatory.  You are responsible for ensuring that any comments you make comply with any relevant policy on the acceptable use of those services.


OUR BLOG / PUBLIC MESSAGE BOARD


Should you leave a comment to any post(s) that have been published on our blog, the details that you leave with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment.  This information is only used to identify you as a contributor to the comment section for the respective blog post and is not passed to any third party data processors.  Only your name will be shown on the public facing website.


Your comment and its associated personal data will remain on this site until we see fit to either remove the comment remove the blog post.  Should you wish to have the comment and its associated personal data deleted, please email UK Spy equipment at: info@ukspyequipment.com.


If you are under the age of 16 years, you must obtain parental consent before posting a comment on our blog.  Regardless of age, you should avoid entering personally identifiable information to the actual comment field of any blog post comment/s that you submit on this website.


WEB-LINKS TO THIRD PARTY WEBSITES


If we have included links on this site to any other sites it is for your personal use and reference only.  We are not responsible for the privacy policies on these websites.  UK Spy Equipment has no control of the content of any linked website and is not responsible for these websites or their content or availability.  You should be aware that the privacy policies of these sites may differ from our own.


ABOUT THE SERVER ON WHICH OUR UK SPY EQUIPMENT WEBSITE RUNS ON


The UK Spy Equipment website is hosted by 1&1 UK


Some of the data center's important security features include:


  • ISO 27001:2013 certified - further information on this can be found via this link: http://www.iso27001security.com/html/27001.html
    Steel-reinforced walls and fully air-conditioned rooms which provide safety from gas, water, and fire
  • 24 hour video surveillance by highly qualified specialists
  • Interruption-free power supply (UPS) due to emergency diesel generators and plumb gel batteries
  • Our 1&1 hosted server is always updated with the latest security updates - as and when they become available.


All traffic between the UK Spy Equipment website and your browser is encrypted and delivered over HTTPS. This can be confirmed by a "closed padlock icon" displayed on your web-browser. If in doubt then please do not hesitate to contact UK Spy Equipment via e-mail at: info@ukspyequipment.com.


DATA BREACHES AND DETECTED THREATS


UK Spy Equipment will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.


COOKIES - WHAT THEY ARE AND WHAT THEY ARE USED FOR


A cookie is information which is sent to your web browser from our server and is stored there - either for the duration only of your visit to the site (using "Session Cookies") or for a fixed period of time (using "Persistent Cookies") - in order to send communication and information from your browser to our server or to the server of any other 3rd party who may send you cookies.


By continuing to browse the site or by clicking ‘I accept’, you are agreeing to our use of cookies.


Such communication between browser and server enables a web server to identify, analyse, track or otherwise make use of certain data from your web browser, improving your browsing experience and the quality of the service provided.


Our shopping cart system will place a Session Cookie on your computer when you visit our website.  This only contains your shopping items and does not store any personal details nor has any effect outside of the domain therefore, as soon as you leave the domain or close your browser - the items you have stored will be lost.


Any payment processors which you access or use through the site for the purposes of placing an order with us may also send cookies to your browser in order to properly track and identify you when you use their services.  These cookies would only be used to ensure secure and reliable identification while you follow any payment or money-related procedures or services and would always be deleted upon completion of an order.


Please make sure to check you are in agreement with any such payment processor’s cookies policy, if you are concerned.


Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.


HOW TO DISABLE "COOKIES" / "COOKIE" FUNCTIONALITY ON YOUR WEB-BROWSER


You can set your web browser to reject Cookies, or you can delete your browser history (visit www.aboutcookies.org).  You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, deleting or rejecting cookies could prevent you from using this site properly, such as not enabling the shopping cart to collect your items correctly or enabling your order to be completed through the secure card payment processor.


TELEPHONE CALLS AND CORRESPONDENCE


UK Spy Equipment do not monitor nor do we record any telephone calls. However your caller ID (if enabled on your phone), will be recorded.


CHANGES TO THE ABOVE / OUR PRIVACY POLICY


This privacy policy may change from time to time in line with legislation or industry developments.  Whenever our privacy policy is updated / changed; we will update this page on our website, therefore we recommend that you check this page occasionally for any policy changes or updates. We will also inform our registered clients or registered website users of these changes via their registered e-mail address of any changes to our privacy policy.